Latest Winners

The Sock Shop have been nominated by Lynda King Taylor.

JML have been nominated by Joanne Colland-Docksey.

Press Releases

ONE of the UK's top motivational speakers told a conference in Edinburgh today that companies had to make customers "fall in love" with them in order to achieve long-term sales and profit goals.

THE world's most visited theme park, Britain's biggest independent chain of hi-fi stores and a bookies shop in the Granite City wouldn't appear to have a great deal in common.

Survey

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Customer Service Events

21st February 2007

SOCAP Events

27th March 2007

Products

Check out and order some of our latest products from The WOW Group!

Truly Awesome Service

Photo of the Truly Awesome Service audio book

This exclusive audio book is a recording of Derek Williams delivering a presentation to an audience of 100 entrepreneurs, all keen to learn the best-kept secret in boosting business in today's economy.

3-Dimensional Care

Photo of the 3-Dimensional Care workbook

This workbook, only available from us, reports on Derek Williams' investigations into what constitutes great service and how it can be brought to an organisation.

Building a Customer Focused Business

Photo of the Building a Customer Focused Business audio book

Another exclusive audio book from Derek Williams, revealing ten steps you can take to delight your customers and increase your profitability.

Learning From Sport

Photo of the Learning From Sport book

Derek Williams is a family man, a business man and, of course, a sportsman. Derek is also an inspirationalist. These stories have been used to help thousands of children and adults do things that they never believed were possible. Derek's greatest wish is that you too will use these stories. Share them with your family and with your friends. And, most of all, take them into your own heart.

Build a Great Team

Photo of the Build a Great Team Audio CD

Derek takes you through this presentation and explains how to get the right people for your business and how you can motivate them to do great things.

Standing out from the Crowd

Photo of the Standing out from the Crowd Audio CD

Find out how you can differentiate yourself and your business from everyone else.